Diagnose itbefore you touch it.
ServiceLens puts a senior diagnostician in your pocket — the named fault, the OEM part, the error code, and the step-by-step fix in about eleven seconds. Grounded in real repair history, across six trades.
Watch ServiceLens close a call.
This is the real app, screen for screen — snap a nameplate, prescreen the fault, run the full diagnosis, pull the exact OEM parts, price the estimate, and save the report. Step through it yourself, or press play.
Scan the nameplate
Snap the nameplate, model auto-detected
Point the camera at the data plate. On-device OCR reads the brand, model, and serial — no internet round-trip, no typing on a freezing truck.
- Reads brand, model, and serial off the sticker
- Auto-detects the trade and the unit type
- Drops straight into a diagnosis, prefilled
Watch a fault come into focus.
Point the lens at the problem
Snap the model plate, photograph the fault, or just say what's wrong. Voice, text, or camera — whatever's fastest with one hand on the truck.
Sophia XT brings it into focus
Mercury 2 prescreens in seconds, then cross-references your own past repairs, live OEM data, and 2,200+ error codes to name the real fault — not a forum guess.
The fix, the part, the price
Get the OEM part number, current pricing, and a sequenced step-by-step repair. Everything a tech needs to close the call on the first visit.
One tap to your CRM
Generate a customer-ready PDF and push the closed job straight to Housecall Pro, Jobber, or ServiceTitan. No double entry, no paperwork.
One app for the whole service truck.
Most diagnostic tools pick one trade. ServiceLens runs the same history-grounded engine across all six — including the one nobody else will touch.
Dental equipment
Chairs, compressors, autoclaves, handpieces. A dedicated dental corpus and built-in dental error codes — the trade no other AI diagnostic tool covers.
verified OEM parts mapped exact-for-model — the proprietary catalog every diagnosis is grounded on.
Not a chatbot.
A diagnostic instrument.
Four things every general-purpose AI gets wrong about a service call — and the reason techs trust the answer.
History-grounded, not internet-guessed
Every diagnosis you confirm becomes signal. ServiceLens retrieves your shop's real past jobs and weighs them against OEM data.
Live OEM parts + pricing
The exact part number and current price from Encompass and PartSelect — no tab-juggling, no guessing at a fitment.
2,200+ error codes decoded
Cross-checks the fault against a maintained error-code library across all six trades, including dental.
Customer-ready PDF reports
A branded report your customer trusts, generated in one tap — parts, pricing, and the work performed.
One app, the whole toolbox.
Not a thin AI wrapper. ServiceLens is a full diagnostic and service-management workspace — here's what's actually inside.
AI diagnostics across six trades
The same history-grounded engine runs appliance, HVAC, electrical, phone & tablet, IT hardware, and dental equipment — one brain for the whole service truck, not six single-trade apps.
Model-number OCR scanner
Photograph the data plate and read the model, serial, and brand right on your device — then drop it straight into a diagnosis.
Verified-OEM parts catalog
A 4.8M+ part catalog mapped exact-for-model and ranked by symptom, with part numbers and live pricing from Encompass and PartSelect.
Error-code lookup
Search any fault code by brand and model for its meaning, likely causes, testing steps, and the parts it points to — across every trade, dental included.
Repair estimator
Build a parts-plus-labor-plus-tax estimate the server prices for you, then export an invoice-style PDF the customer can sign on the spot.
Jobs, CRM, dispatch & inventory
Customer CRM, service dispatch, shared parts inventory, team work-logs, and job history — the back-office that turns diagnoses into a run business.
Ask Moe, the AI tech
Chat with Moe the Tech for a second opinion, the next test, or a step-by-step — he can even draw the troubleshooting tree.
Multilingual, end to end
The whole app — diagnoses, reports, and the interface — speaks English, Spanish, French, and German, so the whole crew works in their language.
Our model knows the equipment your techs actually service.
Not a thin web wrapper guessing from a manual. ServiceLens is grounded on a proprietary corpus of 4.8M+ verified OEM parts across 38,000+ models and 2,200+ error codes — six trades, and the brands your crew sees every day.
Not a generic chatbot — a model that knows this equipment cold.
ServiceLens runs on a proprietary diagnostic model trained and grounded on real repair data — not a general-purpose chatbot improvising from the open web. The brands and faults above aren't a marketing list; they're what the model is built around.
Put it to work on your next callVerified OEM parts, real fault histories, and a maintained error-code library across all six trades — the data the model is trained and grounded on, not scraped guesses.
Dedicated specialist components focus the model on each trade's equipment, so the answer is the named fault and the right OEM part — not a generic best-guess.
Semantic recall of real repair history surfaces the jobs that match the unit in front of you, so every diagnosis is weighed against what actually fixed it before.
Why techs choose ServiceLens
Not a chatbot with a parts link, not a single-trade gadget, not a $15k platform. A grounded diagnostic brain that walks your tech to the fix — the exact part, the exact test, for the exact model.
It never invents a part number
A general chatbot answers from memory and guesses parts — wrong part, callback, wasted trip. ServiceLens routes every diagnosis to 1.96M+ verified OEM parts and hands back the exact part for the exact model, or says it isn't sure. Grounded, not guessed.
Every trade your crew touches
The deepest diagnostic rivals cover HVAC only. ServiceLens spans appliance, HVAC, electrical, phone, IT hardware and dental equipment — one grounded brain, so one tool covers the whole truck instead of a stack of them.
Specialist accuracy, tool pricing
The enterprise platforms charge per-tech many times our price, add five-figure setup fees, and bolt AI on as a general helper. ServiceLens is purpose-built for the diagnosis — with a built-in CRM and dispatch included — at a fraction of the cost and no implementation fee.
1.96M+ verified OEM parts, 16,071+ models — matched to the exact unit, not a similar one.
Every diagnosis includes the ordered field tests — with the expected ohms / continuity readings — not vague advice.
A self-improving flywheel: parts your techs confirm fixed a symptom lead the next time that symptom appears.
Photograph the rating plate and the model auto-reads — no typing a 14-character model number under a machine.
And we won't quote you a fake “99% accurate.” Our accuracy is measured on a re-runnable benchmark against manufacturer-documented faults — real numbers you can hold us to, tracked as first-time-fix and wrong-part rates with your own shop.
Accuracy you can actually verify
Most AI repair tools are a generic chatbot with a parts link. ServiceLens is a verified repair-intelligence layer — every answer is grounded in real, model-verified data, and we test it instead of just claiming it.
ServiceLens runs on Compositional Routing — our proprietary engine that routes every query to the exact verified data across 4.8M+ OEM parts, live fault codes, and real repair guides, then composes the grounding each answer is built on. It's why the model hands a tech the exact part for their exact unit, not a guess.
From a re-runnable benchmark + routing verification against manufacturer-documented faults. Numbers grow as the corpus does.
Grounded, not guessing
Every diagnosis is backed by 4.8M+ exact-model-verified OEM parts and live fault codes. The AI is blocked from inventing part numbers — anything unverified is flagged “confirm fit”, never presented as fact.
Real repair guidance, not vibes
Layered grounding: manufacturer + iFixit verified repair guides and service manuals on top, real-world technician fixes below — so you get the documented fix first, corroborated by field experience.
Honest when it doesn't know
If we lack verified data for your exact model, ServiceLens says so and lowers its confidence instead of bluffing — then searches to add it. Trust beats a confident wrong answer on a service call.
Tested, not claimed
Accuracy is measured by a re-runnable benchmark against manufacturer-documented faults — auditable, and improving every week as the corpus grows. We show our work.
Built different: a grounded diagnostic engine, not an API wrapper with gimmicks.
Most "AI for trades" tools are a prompt around a general model — easy to build, easy to copy, and they guess the part number. ServiceLens puts the engineering into a verified corpus and exact-part grounding. Here is exactly where we sit, stated comparatively — not as beat-everyone hype.
Deliberately silent — no voice, ever. That's a strength, not a missing feature.
A tech talking to an app in a customer's kitchen looks unprofessional and slows the job down. ServiceLens is text and diagrams only — a quiet screen a tech taps while staying in control of the room. We put the engineering into accuracy and the exact part, not into a talking gimmick. Voice demos well; a verified part number gets the truck back on the road.
vs Aquant
Aquant targets enterprise, expensive, complex industrial and medical fleets. ServiceLens is affordable and field-tech-first — appliance and HVAC for SMB shops, silent with diagrams, and a stronger office-to-tech prescreen that gets the part right before the truck rolls.
vs Aiventic
Aiventic leans voice-heavy on a leaner corpus. ServiceLens is no-voice, with a larger verified-OEM-parts corpus, exact-part grounding, a self-improving flywheel that learns from confirmed field fixes, and a built-in auto-estimate — the depth and the close-the-loop, not just the conversation.
vs general FSM
Housecall Pro, Jobber and ServiceTitan run scheduling, dispatch and invoicing — not diagnosis. ServiceLens is the complementary AI diagnostic brain they lack, and it pushes the diagnosed, quoted job directly into them (Housecall Pro + Jobber wired today; ServiceTitan is an FSM we push into, not a live integration).
vs manufacturer tools
OEM tools are locked to one brand and one portal. ServiceLens is brand-agnostic and far broader — one tool across makes, models and trades, instead of a different login per manufacturer.
ServiceLens is complementary to FSM platforms — the AI diagnostic brain they lack, that pushes work into them. Accuracy figures are from a re-runnable benchmark: 81% strict exact-component, 100% on common faults, 86% calibrated confidence — kept distinct, never blended.
Questions techs ask about ServiceLens
Honest answers — the real numbers, the real coverage, and how the Compositional Routing engine grounds every diagnosis.
ServiceLens is an AI diagnostic tool built for field-service technicians. Enter a model and a symptom or error code (or snap the nameplate) and it returns a history-grounded diagnosis in about 30 seconds — the likely cause, the testing steps, and the exact verified OEM part for that exact model. One AI brain covers six trades: appliance, HVAC, electrical, phone, IT hardware, and dental equipment. It is built by Sophia XT.
Try it free for 3 days. Then one good fix pays for the month.
Start a 3-day free trial — full access, every trade, the whole toolbox. Avoid a single callback and ServiceLens has paid for itself.
The everyday driver for working shops — unlimited diagnoses, every trade, the full toolbox.
Start your 3-day free trial3-day free trial, then $39/month — cancel anytime.
- Unlimited AI diagnoses
- Live OEM parts + pricing
- History-grounded retrieval
- PDF reports + one-tap CRM push
- Jobs & diagnosis history
- All six trades, incl. dental
For shops running their own crew — no external CRM required. Grows seat-by-seat.
- Everything in Technician, for your whole team
- 7 technician seats included — add more anytime at just $39/seat
- Dispatch board + job assignment
- Built-in CRM — customers, techs & truck stock (no HouseCall Pro/ServiceTitan needed)
- Owner / manager / technician roles
- Shared self-improving corpus across your techs
Multi-location operations that need scale, control and integrations.
- Everything in Company, across locations — up to 100 techs
- API access + CRM integrations (ServiceTitan, HouseCall Pro…)
- Priority accuracy tuning for your equipment mix
- SSO, higher limits & dedicated support
For franchises — your brand on the app, integrated into your systems.
- Your logo, name & colors across the app + reports
- Custom integration into your proprietary systems
- Franchise-wide corpus & self-improving flywheel
- Volume seat pricing + dedicated success manager
- Per-location onboarding & co-marketing terms
Franchise or multi-location operator? White-label ServiceLens as your own — talk to our partnerships team.
Put a senior tech in every pocket.
Join the techs closing more first-time fixes with ServiceLens. Six trades, real repair history, one clean app.
3-day free trial · cancel anytime · your data stays yours